Terms & Conditions

Conditions of sale

Every purchase on the website, www.myeinfuhlung.com, is governed by the following general terms and conditions of contract

Any amendment of the General Terms and Conditions of Sale shall become effective from the date of publication on this site. Therefore we kindly invite you to carefully read the terms every time that you intend to carry out a purchase on the “www.myeinfuhlung.com” website.

How to submit and confirm an order

In order to carry out an order you must be 18 years of age or more. A submitted order shall be deemed confirmed by Einfuhlung S.à.r.l-S only after you have received an e-mail from our side confirming that the order process has been completed regularly, that the payment has been authorized and that the products are at least partially available. We suggest you to print the confirmation e-mail and keep it. If you do not receive the confirmation e-mail, please contact us via e-mail at sales@myeinfuhlung.com. The information shown on the “www.myeinfuhlung.com” website does not constitute an offer but is to be considered as an invitation to offer.

Delivery terms and Payments

It is up to the purchaser to choose the payment and delivery terms offered on the “www.myeinfuhlung.com” website.
No other payment or delivery terms shall be authorized apart from those shown on the “www.myeinfuhlung.com” website.

Terms of delivery

The terms of delivery listed in the delivery options indicate the period of time that is usually necessary to deliver the products

Cancellation of contract

According to the Luxembourg Consumer Protection Code, you may have the right to cancel the contract, without penalty and without specifying the reason within fourteen (14) workdays from receiving the products. To return products we invite you to contact us via e-mail at sales@myeinfuhlung.com before shipping your returned items and within the above-mentioned period. We shall then inform you of the return modality.

Return Policy

You may return products within fourteen (14) workdays from receiving the products. The product must be returned complete and unused, in their original packaging with the guarantee seal, together with the relative transport documents. Shipping costs to Einfühlung S.à.r.l.-S are to be considered at your own expense and under your responsibility. If the return right is exercised in conformity with the above conditions, Einfühlung S.à.r.l.-S shall refund the amounts paid for the returned products. Transaction will occur by using the same means of payment used when order was placed (credit card refund, bank transfer or bank check). Refund right shall not be valid in case the returned items are customized or made to measure products. The removal of the guarantee seal shall constitute an alteration of the substantial integrity of the product. The presence of the original seal on the product is an essential condition to be entitled to refund. Products that are returned without the guarantee seal shall not be refunded.

Warranty

Einfühlung S.à.r.l.-S warrants that the sold products are free from defects and vices. In case defective product is found, we kindly invite you to send a claim at your best convenience and however within ten (10) days from finding of the defect via e-mail at sales@myeinfuhlung.com. This warranty covers every defect found on product for two (2) years starting from its introduction in the market.
All the sold products follow the European Union (UE) regulations.
For any information requests, please contact the Customer Service for assistance via e-mail at sales@myeinfuhlung.com.

Payments

In case of payment by credit card, we inform to you that for your safety, payment shall be managed directly by encrypted protocol to the bank.
We shall not be informed of your credit card detail. The Stripe website, through which the transaction shall be held, follows all SSL safety standards. Transmission of your credit card details is under the responsibility of Stripe.

Governing Law

All the orders confirmed by Einfühlung S.à.r.l.-S are executed in Luxembourg and are governed exclusively by Luxembourgish law.

RENTING FROM EINFÜHLUNG

  • Product Availability & Modification You are able to rent pre-used products from Einfühlung as listed for a set period of time and price. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service. We may also cancel your rental at our sole discretion or in cases of product damage prior to your rental period. In these cases, you will be notified and refunded the full rental amount.
  • Charge & Delivery You will be charged for the product at the time you reserve it on the website. You are responsible to be available at the time and location that was mutually agreed upon for your delivery. Einfühlung does not bear any responsibility nor will provide a refund if the delivery is unsuccessful due to lack of self-presence. We do not warrant that the quality of any products, services, information, or other material rented or obtained by you will meet your expectations, or that any errors in the Service will be corrected. However, we will do our absolute best to minimize risk of dissatisfaction.
  • Return Extension You agree to return the products to Einfühlung on the date set forth on the website in connection with your order in compliance with the return method selected. You may request to extend your order for a product on the website or by email to Einfühlung provided that any extensions are subject to other orders for that product and to pre-payment of the additional Rental Fee applicable to that product for the period of time of the extension.
  • Loss or Damages It is your responsibility to return the item for rent in the condition it was given to you when you took possession, with normal wear and tear excepted. If you either: (a) fail to return an item; or (b) return an item that is damaged beyond normal wear and tear, then you agree that Einfühlung will charge you, and you shall pay, for the price for repairing and/or replacing the item, as determined in our sole and absolute discretion, up to 150% of the original retail value for the item. Einfühlung reserves the right to charge the credit card on file in your account. If we are unable to charge the credit card on file, you agree to remit payment for any damage to the item for rent to Einfühlung via another payment method.
  • Order Cancellation If you cancel your order after it has been placed, you are still responsible for paying the full rental amount. Einfühlung may refund up to the full price at our discretion in cases where cancellation occurred at least 24 hours prior to the rental period start date.